Frequently Asked Questions
Everything you need to know about shopping with BigMat Malta
What are your delivery options within Malta and Gozo?
We offer standard delivery across Malta and Gozo. Delivery is typically completed within 2-5 working days, and free delivery is available for orders exceeding a specific threshold as indicated at checkout.
Can I order online and collect my items in-store?
Yes, we offer a 'Click & Collect' service. Once your order is processed, you will receive a notification confirming that your items are ready for pickup at our Ta' Qali outlet.
What is your return policy for DIY and home improvement products?
Items can be returned within 15 days of purchase, provided they are in their original packaging, unused, and accompanied by a valid receipt. Please note that custom-mixed paints and cut-to-size materials are non-returnable.
Do you provide professional assembly or installation services?
While we primarily supply high-quality materials and tools, we can recommend certified third-party installers for specific products such as bathroom fixtures and heavy machinery.
Which payment methods do you accept online?
We accept all major credit and debit cards (Visa, Mastercard), as well as local payment solutions and bank transfers for larger trade orders.
Are your products covered by a warranty?
Yes, all power tools and appliances come with a standard manufacturer's warranty. The duration and terms vary by brand, so please check the specific product documentation for details.