Returns & Exchanges
At BigMat Malta, we want you to be completely satisfied with your home improvement purchase. If a product does not meet your expectations, you can return it within 15 days of purchase provided it is in its original packaging and resaleable condition.
Verify Eligibility
Ensure the item is unused, in its original packaging, and accompanied by the original fiscal receipt or invoice.
Visit Our Store
Bring the item to the BigMat Malta customer service desk in Ta' Qali for an immediate inspection by our specialized staff.
Technical Inspection
For power tools or machinery, our technical team will perform a brief diagnostic to confirm the item is in full working order and free of damage.
Receive Refund or Credit
Once approved, you will receive a refund via your original payment method or a store credit note valid for future purchases.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing